AI
Read, extract and draft
Use AI for a clearly bounded task, with reliable source material and checks for mistakes.
AI and automation for UK businesses
What jobs will AI replace?
Start with the work inside the job. For a UK service business, chasing quotes, collecting client documents and updating the CRM each need a different balance of automation and human judgement.
Free process assessmentNo account neededPractical next steps
A place for AI. A place for people.
Assess one task at a time. Repetitive work is a candidate for automation; uncertainty, relationships and consequential decisions still need an owner.
AI + human
Prepare, then review
Let AI draft the response or summarise the case. A colleague checks the evidence and decides.
Automation
Let the rules run
Move structured data, send reminders and route work when the conditions are explicit.
Human
Keep responsibility clear
People handle negotiations, sensitive exceptions and decisions that affect others.
Where could your team start?
These are starting points for investigation, not promises about what your systems can already do.
01Following up on quotesA UK consultancy can schedule quote reminders, draft a relevant follow-up and leave price discussions with the account owner.Read the guide in English02Collecting client documentsAn accountancy team can track missing files with rules, use AI to read replies and ask a colleague to resolve unclear requests.Read the guide in English03Keeping the CRM usefulA sales team can turn call notes into a proposed update, then confirm the details before they enter the customer record.Read the guide in English
From a task to a small, testable pilot.
Describe the process
Explain the actual steps, the systems involved and where your team loses time.
Separate the decisions
Identify which steps follow rules and which need interpretation, approval or a conversation.
Test a small change
Choose one bounded pilot, name its owner and measure errors as well as time saved.
AI, jobs and the work between them
Will AI replace a whole job?
A job usually combines routine tasks, exceptions and relationships. This assessment looks at workflow steps; it does not predict job losses or recommend staffing decisions.
Do we need AI for every repetitive task?
No. When inputs and rules are predictable, ordinary automation may be easier to test and maintain. Use AI when interpretation adds something useful.
What should a UK SME try first?
Choose frequent, low-risk work with a clear owner and a reversible outcome. A draft follow-up or an internal summary is easier to evaluate than an automated customer decision.
Start with one process.
Assess my process ↗Describe a recurring task and see where a practical first pilot could fit.